Frequently Asked Questions

JokerCard is a prepaid gift card sold across Canada that runs on the Visa or Mastercard network. Use it anywhere those networks are accepted, online or in-store.

JokerCards are stocked at most major Canadian retailers — grocery chains, pharmacies, gas stations, and convenience stores — plus select online resellers.

You can check your remaining balance through the official portal by entering the card number, expiry date, and the CVV from the back of the card. The toll-free number on the back of the card also reads the balance via an automated line.

Most JokerCards are activated automatically at the retailer's checkout when you pay. If yours isn't, follow the activation URL or call the activation line printed on the card sleeve.

JokerCards have no monthly maintenance fees. Some variable-load cards charge a one-time activation fee at purchase. Always review the card sleeve before buying.

Pending authorizations from gas stations, hotels, or restaurants may temporarily hold funds beyond the final charge. The hold usually clears in 1-7 business days.